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May 23,2023

Warranty Service Process

6.1 Remote Service Process
Submit service requirements through website, email, telephone and other service channels of LEDventure with a warranty card or contract number. Specific content of the service and contact information shall be provided.

6.2 Product Return to Repair Process
Submit service requirements through the website, email, telephone and other service channels of LEDventure with a warranty card or contract number. Packing list of the returned product and postal information to receive the repaired product shall be provided.

a) LEDventure’s postal information is stipulated in Article 8.

b) Customer instructions:

i. Shall provide a brief fault report (can be attached to the surface of the repaired item)

ii. Shall provide packing list (including contract number, model and quantity of the repaired item)

iii. Shall provide receipt postal information (company name, address, consignee, contact information, etc.)

iv. To avoid damages of the returned products during transportation, please be cautious about the package and protection of the products. LEDventure is not responsible for any damages to the returned products or parts during delivery.

6.3 On-site Engineer Service Process
Submit service requirements through the website, email, telephone and other service channels of LEDventure with a warranty card or contract number. Service content, site address, contact information, and visa application information shall be provided.

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