Warranty Service Types
4.1 Online Remote Free Technical Service
The remote technical guidance is provided through instant messaging tools such as telephone, mail, and other means to help solve simple and common technical problems. This service is applicable for technical problems including but not limited to the connection issue of signal cable and power cable, system software issue of software use and parameter settings, and replacement issue of the module, power supply, system card, etc.
4.2 Return to Factory Repair Service
a) For problems of Products that cannot be solved by online remote service, LEDventure will confirm with the customers whether to provide returning to the factory repair service.
b) If factory repair service is needed, customer shall bear the freight, insurance, tariff and customs clearance for return delivery of the returned products or parts to LEDventure’s service station. And LEDventure will send back the repaired products or parts to customer and only bear one-way freight.
c) LEDventure will reject unauthorized return delivery via pay upon arrival and will not be liable for any tariffs and custom clearance fees. LEDventure shall not be held liable for any defects, damages or losses of the repaired products or parts due to transportation or improper package
4.3 Provide On-site Engineer Service for Quality Issues
a) If there is a quality issue as stipulated in Article 5 of this Warranty Policy, and LEDventure believes the condition is necessary, on-site engineer service free of charge will be provided.
b) In this case, customer shall provide a fault report to LEDventure for on-site service application. The content of the fault report shall include but not be limited to photos, videos, number of faults, etc., to enable LEDventure to conduct preliminary fault judgment. If the quality problem is not covered by this Warranty Policy after the on-site investigation of LEDventure’s engineer, customer shall pay travel expenses and technical service fees under LEDventure's standards.
c) Defective parts replaced by LEDventure’s on-site engineers shall be the property of LEDventure.